I talked (IM session) to a Verizon rep on Saturday at length. His version is that Verizon is waiting on Nokia to release the update for the 928.
Rumors are flying about Icon in the US - Verizon appears to have 'discontinued' the Icon. It's no longer offered on the Verizon website, for sure (just checked - only one Nokia phone offered, the 928).
This presumes Verizon believes a majority will just buy new phones like a bunch of lemmings. If true I think this is a dangerous belief. Any more the phones are the unique commodity -- service (when available from a reliable source) is not the differentiator. In the long term a reputation of abandoning year old hardware won't keep them top of mind. Betamax had the superior technical tape format in the '80s; VHS controlled market share. Apple had the more user friendly operating system -- IBM-class PCs ruled for years.My theory is that Verizon waited until the iPhone 6 came out so they could make money from that and the HTC one for Windows and then they wouldn't need to push cyan to older phones. Also, they probably won't upgrade the older phones to cyan because new phones will be coming and they will have cyan by default, so you will have to buy a new phone. Remember people, all business decisions are based on money, so Verizon is doing what is best in terms of making money. Unfortunately.
An update from Verizon:
I got off the phone with a customer service rep from Verizon and they said that the Update (not specifying which one cyan or denim) was released from testing on 10/14/14 and normally takes about 2-3 weeks for it to start pushing OTA to our phones. So the timeline that I'm giving this is end of month for October to the middle of November.
Granted, I am taking this info with a grain of salt just due to the lack of official notification from Verizon Proper. But at least in my mind I am beginning to see the light at the end of the tunnel...sorta...could be a hallucination...*delayed nervous laugh*
An update from Verizon:
I got off the phone with a customer service rep from Verizon and they said that the Update (not specifying which one cyan or denim) was released from testing on 10/14/14 and normally takes about 2-3 weeks for it to start pushing OTA to our phones. So the timeline that I'm giving this is end of month for October to the middle of November.
Granted, I am taking this info with a grain of salt just due to the lack of official notification from Verizon Proper. But at least in my mind I am beginning to see the light at the end of the tunnel...sorta...could be a hallucination...*delayed nervous laugh*
this was as of 10/23/2014