Type Cover 2 problem

[dosto]

Here's the problem: when I attach the Type Cover 2 to my Surface2, the keyboard is recognized by the Surface2, but still does not work; neither keys nor trackpad.

If the TypeCover2 is attached to my Surface2 when I turn the Surface, the backlighting will come on for a few seconds, but then goes off.

Does this sound like a problem with the Surface2 or the TypeCover2? I've download all updates. Both devices are new. On the positive side, I have a bluetooth keyboard and mouse that work great with the Surface2.

Any suggestions are greatly appreciated.

 

[MoshMast]

Do you see any issues in Device Manager (search from Start Screen or right-click Start button on desktop) when the keyboard is connected? It's possible the driver didn't load properly. In which case, you can right-click > uninstall > scan for hardware changes and hopefully the drive loads correctly.

Also: I know you said it is new but check the connections on the Surface and the Type Cover to ensure they are clean and free of any debris.

 

[dosto]

Thanks for the reply and advice. After trying everything, I ended up returning the Type Cover 2. Hopefully, the replacement will work better. Even so, the BT keyboard I have (Microsoft 6000) works great, as does the BT mouse. I love the Surface2! It's exactly what I needed in a tablet.