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Windows Central Question
Cannot hard reset Lumia 950 XL
Hi all, during windows update today my 950 XL turned off (full battery). When I started it again it goes through boot process and starts with rotating gears (I guess it is installing update) but 2 seconds after i get sad face icon.
I tried to hard reset it holding power and vol down keys but it is never reaching the "exclamation mark" point. It just loops... I installed recovery tool on my PC but it is not recognizing the phone. Restarted PC - the same situation. Any suggestions before I return it?
Hi all, during windows update today my 950 XL turned off (full battery). When I started it again it goes through boot process and starts with rotating gears (I guess it is installing update) but 2 seconds after i get sad face icon.
I tried to hard reset it holding power and vol down keys but it is never reaching the "exclamation mark" point. It just loops... I installed recovery tool on my PC but it is not recognizing the phone. Restarted PC - the same situation. Any suggestions before I return it?