Why isn't my Lumia Icon connecting properly with computer using USB?

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Windows Central Question

Lumia Icon not connecting properly with computer using USB

I tried connecting my Lumia Icon to my PC running windows 8.1 but I get an error "Unknown USB Device (Device Descriptor Request Failed)". I have tried to uninstall this driver and reinstall the phone but it continues to have this error. I have also tried the problem solving from Microsoft to no avail.

The USB cable I'm using is the original that came from the phone and I have tried to use other cables but continue to get the same result.

My computer never shows any portable devices in the device manager either when the phone is connected to the computer with the USB cable.

Any help to solve this would be appreciated.
 

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