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Why won't my Lumia email app connect to an exchange account?

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Windows Central Question

lumia email app will not connect to exchange account

I asked this before with no answers, so I'll try again, I'd love to get it working.
The email app on my Lumia phones (1020 and 1520, WP 8.1) will not connect to my corporate exchange email account. Either it times out, or tells me I have an error in setup, no emails are downloaded.
I know the settings are correct, because I have my corporate account set up and syncing successfully on my android phones using maildroid app.
Any ideas why I can't get my work emails in the Lumia email app?