1. Windows Central Question's Avatar
    I was downloading a game to it while I was letting it charged. Then I went to sleep and woke up to it being completely white. I am unable to use the phone or reset it via either hard or soft resets. Need help.
    09-09-2016 11:57 PM
  2. Chintan Gohel's Avatar
    I was downloading a game to it while I was letting it charged. Then I went to sleep and woke up to it being completely white. I am unable to use the phone or reset it via either hard or soft resets. Need help.
    can you try removing the battery and then putting it back in?

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    09-10-2016 12:54 AM
  3. James LeMar's Avatar
    I tried putting the battery back in and it did nothing.
    09-10-2016 02:21 AM
  4. shmsnh's Avatar
    Try using the Windows Device Recovery Tool.
    09-10-2016 05:02 AM
  5. Chintan Gohel's Avatar
    I tried putting the battery back in and it did nothing.
    either try using windows device recovery tool or take it back to the store for repairs or replacement
    09-12-2016 03:24 AM

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