09-12-2016 04:24 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I was downloading a game to it while I was letting it charged. Then I went to sleep and woke up to it being completely white. I am unable to use the phone or reset it via either hard or soft resets. Need help.
    09-10-2016 12:57 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    I was downloading a game to it while I was letting it charged. Then I went to sleep and woke up to it being completely white. I am unable to use the phone or reset it via either hard or soft resets. Need help.
    can you try removing the battery and then putting it back in?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-10-2016 01:54 AM
  3. James LeMar's Avatar
    James LeMar
    I tried putting the battery back in and it did nothing.
    09-10-2016 03:21 AM
  4. shmsnh's Avatar
    shmsnh
    Try using the Windows Device Recovery Tool.
    09-10-2016 06:02 AM
  5. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by James LeMar
    I tried putting the battery back in and it did nothing.
    either try using windows device recovery tool or take it back to the store for repairs or replacement
    09-12-2016 04:24 AM
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