[Windows Central Question]

I was downloading a game to it while I was letting it charged. Then I went to sleep and woke up to it being completely white. I am unable to use the phone or reset it via either hard or soft resets. Need help.

[Chintan Gohel]

I was downloading a game to it while I was letting it charged. Then I went to sleep and woke up to it being completely white. I am unable to use the phone or reset it via either hard or soft resets. Need help.

can you try removing the battery and then putting it back in?

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[James LeMar]

I tried putting the battery back in and it did nothing.

[shmsnh]

Try using the Windows Device Recovery Tool.

[Chintan Gohel]

I tried putting the battery back in and it did nothing.

either try using windows device recovery tool or take it back to the store for repairs or replacement