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  1. maktaba's Avatar
    My favorite game Soccer Stars is unavailable on WP so yes there is an app gap, at least for me.
    08-19-2015 06:49 PM
  2. ChefFabrizio's Avatar
    There is an enormous app gap.

    My Bank, Chase, no longer has an app. Saying you can bank on the mobile website. But why can Apple and Google get apps? Marketshare.

    There is NO app that links to my diabetic glucose meter.

    There is no app that starts or finds my Ford Sync enabled car. Even after Microsoft built that system.

    There is no app that links to the Wink products or my Honeywell Thermostat or Home Security system.

    What really can I do on my windows phone? Weather. I've got 6 different weather apps, and my wife has 6 different ones. So we need the UN to negotiate peace when we need to decide weather related items. And now with Cortana what seemed like a useful feature of Cortana giving us toasts of weather events. It's not a bad movie or C-Span, you mileage may vary.

    Oh yeah, I can do office. But apple and google can do it better than me now. I can do calendar. Umm, yeah so can they. They can unlock their front door's (if they have the right hardware on the door) while I'm still fumbling with a hard key, with bags of groceries. Yeah improvement, for sure.

    The hard fact is, that for me, the windows eco system does NOTHING for me. It holds me back at every turn. Yet I hate both Apple and Google. So, I get screwed. Because Satya and team ONLY care about Enterprise.
    davidofmidnight and Zippier like this.
    08-19-2015 10:27 PM
  3. Milind Panchal's Avatar
    Yeah the app gap is a big game breaker for Windows Phone, while it is keep getting better there are still a lot of apps missing, but i think most people that buy a Windows phone know about the lack of apps and dont care about it
    Can you name the app which are missing ?? Have you searched the alternative for the same app and please don't talk about snapchat is missing.
    08-19-2015 11:28 PM
  4. cerzi's Avatar
    When i was still using WP - mind that i was early adopter, there was an app gap i didnt even knew about. I think the problem is that most of apps tried to be as asimilated into WP workflow that they had to build them from the ground up and it took a lot of time from big developers and was never interesting for small ones.

    Well i switched away from WP when they fu*** me over on WP 8 update. And damn were there many apps out there. Not really important ones but still the little ones that you didnt even knew about and might need once in a lifetime for a trip or something. But seriously it was never a dealbraker - now I just would never get back because they hanged early adopters out to dry and pushed me into Apple arms which is a big no-go when you are trying to build ecosystem. I guess they are not really banging their heads about it :)
    08-20-2015 02:01 AM
  5. gernerttl's Avatar
    Can you name the app which are missing ?? Have you searched the alternative for the same app and please don't talk about snapchat is missing.
    Chase Mobile
    ADT
    Means to pay using NFC, Softcard is gone from Windows Phone and so far W10M doesn't support it.
    Starbucks - Yes you can find an alternative, but none of them allow you to do what the Starbucks app for Android and iPhone can do.
    Nook - It's available for Windows, Android, iOS, Mac OS, but not Windows Phone
    Most local TV stations have an iPhone or Android app. KHNL here in Hawaii does, but no WP app.
    Canon makes an iPhone and Android app to remote control it's line of DSLRs, no WP app. I have a Canon DSLR, and there have been plenty of times I wish I had the app to remote control my camera, because it was in a position that it was hard to frame, focus, and shoot.
    My credit union does not have a WP banking app. The Android version was nice. It allowed me to deposit checks with my Android phone. I can't do that using its mobile website.
    Square - For those businesses who need to accept credit/debit cards, but don't want to pay an arm and a leg to get a POS.
    Time Warner Cable - So I can set my DVR while I'm away.
    ES File Explorer - So I can access my 12TB NAS from my phone, instead of getting on my desktop or SP3 to access files stored there.

    Every one of us can think of at least a few apps that we would use if it was available on Windows Phone.
    Last edited by gernerttl; 08-20-2015 at 11:34 AM.
    08-20-2015 03:04 AM
  6. mrdoubleb's Avatar
    Let me share what frustrates me.
    In my country WP is actually ahead of iOS - 11% vs 9% - and for about a year now. Still, you have a hard time seeing major organizations (banks, newspapers, etc), let alone smaller companies doing an app for it. Yes, there are some notable exceptions, like the biggest bank of the country, but even there their website only mentioned their Android and iOS app until i wrote an email to them that i have been using their WP app for months and they replied to me and fixed their website a few days later (true story). Their website was all about their iOS and Android app, no word on WP even though it was released in the MS store for months!

    Get this: I am now about to change banks, but neither the second nor the third bank in the country has a WP app. Some smaller ones do. I am about to change to a mid size bank, that's a major European player, Unicredit. They just released their new mobile apps and they told me when I asked before, that they will translate and reuse some of their European apps for Hungary. I was glad as they have a WP app in Italy, Czech Republic, Austria, Slovenia, Serbia and in a few more countries. So their new website goes live, their new apps go live about 2 weeks ago, guess which OS is missing? WP of course. Even though you have more WP users in the country than iOS, even though they have a WP app in several countries, they did not release it in Hungary. So I will have to go back to the stone age and use their terrible mobile site or change phone OS.
    08-20-2015 03:55 AM
  7. Byrese's Avatar
    A few pages ago I ranted about the app gap. Yes...it is beyond frustrating sometimes. But honestly, WP still has the best OS/UI. At the end of the day...that's what matters (at least to me anyway). Combine that with excellent and cost effective Lumia hardware, plus a superior camera. Winner winner chicken dinner.
    08-20-2015 10:32 AM
  8. gernerttl's Avatar
    A few pages ago I ranted about the app gap. Yes...it is beyond frustrating sometimes. But honestly, WP still has the best OS/UI. At the end of the day...that's what matters (at least to me anyway). Combine that with excellent and cost effective Lumia hardware, plus a superior camera. Winner winner chicken dinner.
    You are correct in that WP is the superior OS. The problem, is that people are reluctant to switch because they are 1. Invested deeply in another ecosystem and can't bring the apps they purchased/downloaded with them. Any apps they purchased on iOS or Android would have to be purchased again, if it is available. 2. Familiarity with the OS. People get comfortable with what they know. 3. Name recognition. Most people recognize Apple iPhone, or Samsung Galaxy, but they don't recognize Lumia or Windows Phone. That us why people don't switch OS's. Most people will stick with what they know and not change because they don't have to.
    08-20-2015 11:40 AM
  9. chasvs's Avatar
    No, the app gap issue is long gone and it's just the Android and iOS fanboys who continue the myth of a dearth of apps on Windows Phone. Yeah, as the OP mentioned, there may be one or two apps that a small number of people must have, but for the vast majority of users out there, there's virtually NO app gap!
    08-20-2015 12:33 PM
  10. therealcostanza's Avatar
    The conversation needs to expand a bit. Is there an app gap? IMO, virtually no. There are a few apps that don't exist, but once they were pulled from the WP store, amazing how quickly I realized I can get on living my life without them (snapchat for instance, is kind of stupid and I don't miss it one bit). The one glaring absence is the lack of US banking apps. Interesting that Bank of America does not have locations in all of America. I used to be able to deposit checks via the phone, but alas now I need to rely on my mom's old iPhone she sent me or remember to bring my ATM card with me when I travel south from Alaska.

    Where the dialogue needs to shift towards is that there is a gap in the QUALITY of apps. The problem really is lack of native apps and official apps. It's one thing to have a 3rd party version (except for the 6-series of apps, thanks Rudy!!), but many are not polished and professional looking like their iOS or Android counterpart. I also find it frustrating certain apps on iOS are on version 5.x when WP is still stuck on 2.x or 3.x.

    Elevate the dialogue folks. Stop screaming the app gap exists or demanding snapchat (please, please, please stop kicking that dead horse), and ask developers to make the WP apps as professional and polished an experience as they are for other ecosystems.
    Laura Knotek, chasvs and Byrese like this.
    08-20-2015 01:17 PM
  11. tgp's Avatar
    it's just the Android and iOS fanboys who continue the myth of a dearth of apps on Windows Phone.
    Actually, it's only talked about on Windows Phone forums, mostly by WP fanboys. The other forums don't even talk about other platforms. Here, every other thread is about iPhone or Android.
    Pirate Arr and Visa Declined like this.
    08-20-2015 01:47 PM
  12. chasvs's Avatar
    A superb post!
    08-20-2015 02:06 PM
  13. c0wb0ycliche's Avatar
    I made the switch from WP to Android (in fact, from all Microsoft to all Google) a few months back.

    If you want to read about it you can check it out at https://medium.com/@mikeburns/from-m...?source=latest

    I don't really talk about the app gap there, but here is what I would say:

    After using Android for a bit, it becomes really clear how unusable Windows Phone is and why I think it really is past the point of no return.

    It isn't so much about "missing" key apps, it is more about the combination of missing key apps, out of date apps compared with Android/iOS, and a lack of ecosystem.

    Want to use the app for your router? Chances are it isn't on WP. How about when your shopping? Target Cartwheel for example? Nope. How about all the premium TV apps? HBO Go, Starz, Showtime, etc.? Nope. Does your college have an app? Probably not on Windows Phone.

    The "big" apps that are there- Facebook, Twitter, etc. are also way behind on WP. Really. Try Twitter on Android and then go back to WP. It is jarring.

    And on.

    And on.

    And on.

    It isn't just that Snapchat is missing. It's that with Windows Phone you are a second... well, third... class citizen when it comes to mobile tech.

    And for a couple years, the great UI was worth it. But in 2015? Nope.

    It sucks, but it is what it is.
    Penny_1 likes this.
    08-20-2015 03:52 PM
  14. Penny_1's Avatar
    Please allow me to chime in on this.

    I think we all kind of know that the so called "app-gap" is real. I don't like that term though, because it has become a bit of a distraction from the real issue, and that is functionality. When we first jumped on WP7 and WP8, we did so because the inclusion of integrated features and functionality with awesome UX severely mitigated that lack of apps. Pretty much everything that we wanted to be doing as smartphone users, we felt we could do with greater convenience on WP.

    However, the smartphone industry and tech industry overall has continued to develop, and increasingly places emphasis on achieving tasks through mobile. Having a convenient way to perform core smartphone functions really won't suffice anymore, because the whole definition of core smartphone usage has progressed. Not having certain apps is no longer a slight inconvenience, but rather a lack of an important function. While the providers of products and services I use increasingly expect me to use my smartphone to carry out tasks, those products and services are becoming more and more inaccessible to me.

    That to me is the real problem. Instead of the "app-gap" being isolated to and affecting our smartphone usage, it is actually increasingly affecting our usage of products and services outside of the smartphone. We're no longer just losing convenience here; we're increasingly losing the ability to perform tasks.

    That's my 2 cents, and why I'm really thinking carefully about where I go next this holiday season.

    P.S.: Just as a single example of this, I went to a party/event recently in Venice where parking is limited. The host of the event was providing valet parking through a company called Luxe. I showed up, and it turns out that Luxe valet only works through their apps on Android and iOS. I couldn't even pay them $20 cash to park my car. The valets and I were both sorry about the situation, and the real cost of the app-gap struck me pretty hard at the moment, as I hunted around crowded streets looking for a parking spot.
    Laura Knotek, libra89 and Byrese like this.
    08-20-2015 04:34 PM
  15. Tsukai Kurai's Avatar
    I call BS on some of what's being said here. First off since the launch of Windows Phone I have been interested, begrungingly at that. The idea of live tiles was very exciting and definitely a stand out feature for Windows Phone. I have had three android phones and one iPhone to date. Was time for a new phone so I got a Lumia 635, simply because it was blue, and because I had used Android, Blackberry, and iOS but not Windows Phone. Turns out, aside from one blasted app, I have everything I need/want in a phone. It ties directly into my computer, in ways that Siri and OS X can't do right now. It's a more useful OS than either Android or iOS. I'm seeing more and more people with Windows Phones, it's not a matter of a cool factor. It's a matter of people not realizing how useful Windows is on a phone when you already use Windows for a desktop OS.

    Take into consideration the tight integration between Cortana on the two platforms. If I'm out of the house and ask Cortana to remind me to go shopping for whatever at where ever at whatever time, which presumably is some time after I get home. The reminder will already be there on my desktop waiting for me. No need to plug my phone in or tell it to sync. It's automatic. The biggest problem for a good swath of people is going to be a lack of apps like snapchat, and Steam.

    Following that the biggest problem we face as Windows Phone users is the inability to get good games. I still use my Galaxy S4, and iPhone 4 for that very reason. There are games and apps that are unique to each platform. Microsoft is taking care of that themselves. They don't want to wait for what may never come. So instead it's a matter of taking control of the situation and turning Windows 10 into our be all end all whether we're mobile or at home.

    Also, as Windows Phone/Windows 10 Mobile users don't we have a responsibility to help the platform grow?
    08-20-2015 06:40 PM
  16. c0wb0ycliche's Avatar
    P.S.: Just as a single example of this, I went to a party/event recently in Venice where parking is limited. The host of the event was providing valet parking through a company called Luxe. I showed up, and it turns out that Luxe valet only works through their apps on Android and iOS. I couldn't even pay them $20 cash to park my car. The valets and I were both sorry about the situation, and the real cost of the app-gap struck me pretty hard at the moment, as I hunted around crowded streets looking for a parking spot.
    This is a perfect example of what I was suggesting with my router/Target/TV comment.

    For me, and I expect most users, it isn't that one or a few big apps are missing - its that you are excluded from the vast and growing app ecosystem that is EVERYWHERE.

    Want to order Chipotle or Taco Bell from your phone and pick it up? Not on Windows Phone. Want to pay at Dunkin Donuts? Nope! Watch live TV or set your DVR if you have Fios? Not gonna happen. Use half of the big US banks? Not on Windows Phone you don't! Uber is there, but not Lyft. Airbnb? Not there. Want to order some GrubHub? Want to get an Amazon Echo? Not on Windows Phone. My university accepts tap to pay via Google Wallet and Apple Pay at all of the dining places, the bookstore, and on campus Starbucks. Wallet on Windows Phone? Maybe if it was supported in the US.

    It isn't so much an "app gap" as a services and ecosystems gap.

    When you reach a point where you can walk into most businesses and they have apps for Android and iOS - but not Windows Phone - you have a huge problem.

    When most connected products (toys like Skylanders, home automation items like August Smart Lock, connected thermostats and so on) have Android and iOS apps, and not Windows Phone apps - you have a huge problem.

    And it has reached a saturation of services, apps and connected products that support Android and iOS and NOT Windows Phone that I don't think anything Microsoft does can fix it at this point.

    That doesn't mean that the actual design of Windows Phone isn't great.

    Take into consideration the tight integration between Cortana on the two platforms.

    There are games and apps that are unique to each platform. Microsoft is taking care of that themselves. They don't want to wait for what may never come.
    Cortana is admittedly great. But will be on iOS and Android by years end, and Google Now and Siri will have similar functionality by then as well. But, yeah, it was (yet another) great function from the WP team.

    Windows Phone isn't the problem... if that makes sense.

    Regarding unique apps on each platform... eh. It is more like EVERYTHING is on iOS and Android, and nothing is exclusive to WP.
    08-20-2015 07:19 PM
  17. atkichra's Avatar
    The app gap is real, mainly games but also when windows phone gets them many of the features are missing. If you mainly use the big name ones then not so much. I'm big on apps and roms so that's why I stick to Android and use this 640 as a back up.
    08-20-2015 07:23 PM
  18. Penny_1's Avatar
    I understand what you're saying Tsukai Kurai, but I completely agree with c0wb0ycliche on this. It's not about the few major apps that we don't have, it's about the plethora of products and services that we can't properly use because they choose not to support WP. Games don't matter at all to me because I don't spend that much time on the phone, and there are enough to keep me entertained.

    It's no fault of Windows Phone, which is a great OS and why I've been using it since WP7 (since WM 6.1, actually). I don't know what else to say; I'm simply getting burned out by being continuously locked out of things I want to use, even if I'd absolutely hate using Android or *shudder* iTunes.
    chmun77 and Laura Knotek like this.
    08-20-2015 07:43 PM
  19. chmun77's Avatar
    I understand what you're saying Tsukai Kurai, but I completely agree with c0wb0ycliche on this. It's not about the few major apps that we don't have, it's about the plethora of products and services that we can't properly use because they choose not to support WP. Games don't matter at all to me because I don't spend that much time on the phone, and there are enough to keep me entertained.

    It's no fault of Windows Phone, which is a great OS and why I've been using it since WP7 (since WM 6.1, actually). I don't know what else to say; I'm simply getting burned out by being continuously locked out of things I want to use, even if I'd absolutely hate using Android or *shudder* iTunes.
    Indeed. Agree with your points. The platform itself is good. But it is still no use to the users if the apps they looking for are not available on that platform. One of the reasons why the users on iPhone are as "die-hard" is not because the platform is amazing. But because of the quality and abundance of apps.

    The app gaps is real. If things are not improving with W10M, its Universal apps, or even with the porting of apps, I'm leaving windows phone for good. Just like you, I have already given lots of patience for the platform since I started with WP7. If the apps situations are not improving, perhaps is time for me to move to iPhone (not Android because its power hungry OS).
    Penny_1 and RaRa85 like this.
    08-20-2015 08:29 PM
  20. wdogg590's Avatar
    This is something I never understood:

    • MS: Look we have Windows Phone, we have very few apps,
    • Customer: "Wow, this is awesome. I will buy one thanks."

    Then this happens:
    • Customer: "We need more apps!"
    • Developer: "WP is not a large enough market, so no."
    • Customer: "Back to Android/iPhone!"
    • Developer never makes app.
    • Indie developer makes 3rd party app then gets sued.
    • Developer never makes app.

    Then repeats over and over again. I'm blaming the developers for this one.
    tgp, Laura Knotek and Pirate Arr like this.
    08-20-2015 09:50 PM
  21. Gokul Sunil Kumar's Avatar
    Wait sec ok i see you guys say there is no app gap.I don't care about app gap but app quality.It's been years since instagram is beta,all other apps which are present are just nothing compared to the design and quality on IOS or Andy.This shows No dev cares about Windows Phone.
    08-20-2015 10:56 PM
  22. mayconvert's Avatar
    Eliminating the app gap tomorrow would not convince a notable number of people to switch. Why would people switch to WP for apps they already have on iOS or Android? They wouldn't. The app gap is a problem, as it is driving people away from WP. Closing that gap won't draw people towards WP however.
    I can't say I agree with that. I have an iPhone 6 and a Galaxy S6 edge, and just got done ordering the Note 5 ( selling the S6 edge)
    But, IF windows had a phone that had the specs like the Note 5 (fast, killer cam, 2k screen etc.) AND I could get ALL my same apps I use on those phones with the SAME quality as iOS apps, I would be all over Windows Phone.
    Windows Phone (the operating system) is AWESOME. it's the app gap that kills me. and the garbage apps (quality).

    I actually Have a Nokia 1520 but it just sits around collecting dust.
    someone said that most people only use a few apps out of those billion apps iOS and Android have, and that is absolutely correct.
    I run around 25 apps on my phone (aside from preinstalled apps) and that is a really Low number compared to a LOT of people I know who have 60-80 apps. So Yes, those other 1.4 billion apps are just junk to me.
    But I want to have the apps I WANT. I don't want many, but out of the 25 I install, windows has 2-3, and those apps are terrible when compared to the iOS/Android version.
    Laura Knotek likes this.
    08-20-2015 11:30 PM
  23. Byrese's Avatar
    I made the switch from WP to Android (in fact, from all Microsoft to all Google) a few months back.

    If you want to read about it you can check it out at https://medium.com/@mikeburns/from-m...?source=latest
    I don't really talk about the app gap there, but here is what I would say:

    After using Android for a bit, it becomes really clear how unusable Windows Phone is and why I think it really is past the point of no return.

    It isn't so much about "missing" key apps, it is more about the combination of missing key apps, out of date apps compared with Android/iOS, and a lack of ecosystem.

    Want to use the app for your router? Chances are it isn't on WP. How about when your shopping? Target Cartwheel for example? Nope. How about all the premium TV apps? HBO Go, Starz, Showtime, etc.? Nope. Does your college have an app? Probably not on Windows Phone.

    The "big" apps that are there- Facebook, Twitter, etc. are also way behind on WP. Really. Try Twitter on Android and then go back to WP. It is jarring.

    And on.

    And on.

    And on.

    It isn't just that Snapchat is missing. It's that with Windows Phone you are a second... well, third... class citizen when it comes to mobile tech.

    And for a couple years, the great UI was worth it. But in 2015? Nope.

    It sucks, but it is what it is.
    In many ways you hit the nail on the head. Both in your words here and in what others are saying, the real problem goes beyond "app gap" or even quality of apps (the latter still be very important). The real problem is that MS ecosystem is immature, thus not allowing us to take full advantage of a plethora of services.

    Now, in my view, the only card MS has left to play is build off of its strengths i.e. Windows desktop and the cloud, hence W10. This is the only way to do a quantum leap in terms of the "app gap," while addressing the quality at the same time (assuming that more official universal apps come along). This in turn would mature the ecosystem and give faithful WP users access to the services we crave. In some ways we're already seeing this (not the universal apps but the sense of a unified ecosystem). This is the only way (I can see) for us to get more than apps but services. In that vain, Nadella is on the right track!

    I just hope he moves quickly :)
    Penny_1 and Laura Knotek like this.
    08-21-2015 12:22 AM
  24. TexWiller12's Avatar
    Here in Italy a large part of banks have their official app for windows phone.
    For me personally, i miss only 3-4 apps, especially VSCO Cam but i have a nexus 7 so it's less dramatic . Unfortunately i have to admit that the quality of some apps is lower, for example Evernote is way worse than the counterparty on Android even if the developers support it.

    In general i think that 95% of smartphone buyers in my country will be happy in terms of number of apps.

    Sorry for my english, i hope you can understand what i'm trying to say
    08-21-2015 06:50 AM
  25. Queen Kong1's Avatar
    Yes namely face book, like certain features, it's shocking its' like they left it for dead and it's no 1 app...... The other thing those tiles need rounded of so more modern, few GUI improvements . I miss a template App to like i had on Android.. I do like the new 10 however Messaging improvements like quick reply. I dont want a zillion updates on apps, but least once a month isnt much to ask... I don't want an android O/S but i do miss many features apps have on it..I'm waiting patiently though.....I think they are worth it
    08-21-2015 07:04 AM
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