10-10-2014 02:09 PM
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  1. dby2011's Avatar
    You have to remember 8.1 puts Windows Phone on par with Android and iOS. Without 8.1 a lot of basic Android and iOS features are not there. People now expect personal assistants, and notification centers. This is not an incremental upgrade. They are hindering sales of the Icon, Ativ Se and 928 by not upgrading to Cyan. I don't understand why they wouldn't upgrade to encourage sales.
    MikeSo likes this.
    09-05-2014 08:44 AM
  2. SafeSchoolsCzar's Avatar
    On top of that, a lot of the new apps won't run on 8.0 so they are hurting devs and MS directly. Big names like Fitbit & Wunderlist but to VZW, WP and BB are there just to say they have them all, but they aren't really interested in us as customers. If you go to a store, you won't find a salesperson that can answer WP questions and they don't carry accessories.
    09-05-2014 09:44 AM
  3. cbreze's Avatar
    If you go to a store, you won't find a salesperson that can answer WP questions and they don't carry accessories.
    I disagree, this totally depends on the store and maybe even your area. When I walked into the one Verizon corp. store in my town to get my icon a few days after release they not only knew all about it, but said all the reps were using one to get them used to it. The rep helping me pulled out his icon and said he loved it. He was actually concerned that I was sure I wanted a windows phone as it being my first one. He made sure I understood the return policy time frame just in case I changed my mind and decided it wasn't for me after all. The options available were many, From various cases to the Bluetooth speakers. I know this store is maybe not the norm and maybe its my area(central Oregon), but I've never been treated anything but fantastic no matter which device I'm getting and everyone seems knowledgeable. FWIW, they also had a display of WP's out right as you walk in, first ones in view. The next corp store 15 miles north in the next town is the same way. So my point is it really does depend on where your at and at which store and possibly who is managing the place.
    Two weeks ago I sold the icon and got the M8. Same great in store experience. Only this time I got an apple fan for a rep. I was able to tell him a couple of good reasons why I liked WP. He never once steered me toward anything else and just said its great there are so many choices and to enjoy my new M8. Again, right as I walked into the store there the M8 was on display.
    Just my .02
    09-05-2014 11:03 AM
  4. MikeSo's Avatar
    I know this store is maybe not the norm
    Right. Because it's a corporate store. AT&T and the Verizon corporate stores I've been to have been pretty decent. EVERY OTHER store has been crap. And most people don't buy their phones in corporate carrier stores.
    jazz70 likes this.
    09-05-2014 11:11 AM
  5. raqball's Avatar
    When I went into a Verizon store a few weeks ago I told the rep I wanted the Icon. She went in the back and was there for a while. Upon finally returning she had 2 different windows phones and said she didn't know which one I wanted.

    She really didn't have a clue and in speaking with her, she said I was only the 2nd person that she had sold a Windows phone to. I find that hard to believe but then again, she was pretty clueless about them.

    No big deal really as I walked out with a working phone but I can say with some certainty that they would not even mention the phone to new customers.
    MikeSo likes this.
    09-05-2014 11:11 AM
  6. MikeSo's Avatar
    When I went into a Verizon store a few weeks ago I told the rep I wanted the Icon. She went in the back and was there for a while. Upon finally returning she had 2 different windows phones and said she didn't know which one I wanted.

    She really didn't have a clue and in speaking with her, she said I was only the 2nd person that she had sold a Windows phone to. I find that hard to believe but then again, she was pretty clueless about them.

    No big deal really as I walked out with a working phone but I can say with some certainty that they would not even mention the phone to new customers.
    When I wanted to buy the Icon in April, I went to two franchise store, one mall cart type "store" and finally the corporate Verizon store. The first three places had zero Windows Phones on display. I only asked in the first store and he really had no idea what I was asking about. The corporate store was great, they had a decent WP setup with the Ativ SE and the Icon next to each other on a bigger display somewhat noticeable. There were a few people there looking and one other than me buying. I knew what I wanted going in, not sure if anyone would have directed me towards the WPs.

    But unless you go to a corporate store and know what you want, or buy a 520/521 as a prepaid option somewhere, you're not going to become a WP user. Simple as that.
    09-05-2014 11:20 AM
  7. jazz70's Avatar
    Right. Because it's a corporate store. AT&T and the Verizon corporate stores I've been to have been pretty decent. EVERY OTHER store has been crap. And most people don't buy their phones in corporate carrier stores.
    ^this, the difference between corporate stores and local VZW stores has been night and day in my experience, the problem is the local VZW stores are all over the place compared to the corporate locations in my area

    corporate: knowledgeable about phones other than iPhone and Droid and have models to look at

    local VZW: no idea about WP or have any models to look at and try to steer you toward iPhones and or whatever Droid is the flavor of the week at that moment

    I have 2 local VZW stores within 2 miles of my house and the corporate store is @25 miles away, I do most of my ordering online and make a special trip to the corporate store if I want to get hands on with a phone and don't even bother going to my local VZW stores because it is just waste of time imho
    Tjarren likes this.
    09-05-2014 11:38 AM
  8. cbreze's Avatar
    Right. Because it's a corporate store. AT&T and the Verizon corporate stores I've been to have been pretty decent. EVERY OTHER store has been crap. And most people don't buy their phones in corporate carrier stores.
    Point taken. It's confusing tho when posters lump it all into a "store" experience.
    MikeSo likes this.
    09-05-2014 11:57 AM
  9. nunyazz's Avatar
    So, any bets on how many pages this thread will be before we get cyan???
    Indistinguishable and Tjarren like this.
    09-05-2014 01:00 PM
  10. gernerttl's Avatar
    So, any bets on how many pages this thread will be before we get cyan???
    25

    P.S. Are we there yet?
    nunyazz likes this.
    09-05-2014 01:07 PM
  11. Kieta's Avatar
    So, any bets on how many pages this thread will be before we get cyan???
    It's at 13 now using a PC. I'll go with 17 since I'm optimistic about it being released next week.
    nunyazz likes this.
    09-05-2014 01:07 PM
  12. DavidinCT's Avatar
    It's at 13 now using a PC. I'll go with 17 since I'm optimistic about it being released next week.
    I'm going with 30....For some odd reason, I don't think we are getting Cyan, we are getting Denim, and they are going to make us wait a while for that. If we don't see it by the end of the month, I would bet that would be the reason.

    There really isn't an excuse for not releasing it by now unless that is what their plan is...

    The Nokia ICON *IS* Verizon's flagship Windows Phone...
    nunyazz likes this.
    09-05-2014 03:04 PM
  13. cbreze's Avatar

    The Nokia ICON *IS* Verizon's flagship Windows Phone...
    Forum members may say this but is that what Verizon thinks? Usually they tend to call their latest and greatest(M8)the flagship. I've had both and they are both flagship worthy status, but lets face it the icon was released almost 7 months ago.
    09-05-2014 04:29 PM
  14. AR2186's Avatar
    Forum members may say this but is that what Verizon thinks? Usually they tend to call their latest and greatest(M8)the flagship. I've had both and they are both flagship worthy status, but lets face it the icon was released almost 7 months ago.
    Its a shame because I have both as well and keep wanting to go back to the Icon (for the camera) but it needs a lot of firmware help to catch up to the M8.
    09-05-2014 04:49 PM
  15. masaga91's Avatar
    I'm at 32 pages with the WP central app, so since I believe they are going to skip cyan, we'll get to 43 pages
    09-05-2014 06:03 PM
  16. PAC757's Avatar
    I have read a few posts here and other forums where people think that Verizon is going to skip Cyan and go straight to Denim, that would be great... BUT if they were going to do that you would think that they would already have some plan in place, if this is true they could at least release a statement saying something, anything. They say and do nothing, this is what pisses people off.
    Airlid, vancevep and MikeSo like this.
    09-05-2014 09:47 PM
  17. DavidinCT's Avatar
    I have read a few posts here and other forums where people think that Verizon is going to skip Cyan and go straight to Denim, that would be great... BUT if they were going to do that you would think that they would already have some plan in place, if this is true they could at least release a statement saying something, anything. They say and do nothing, this is what pisses people off.
    Same old Verizon crap....it's always been this way and it will probably always be this way.....

    Still wonder why they could not give a "We are doing this but, coming very soon"....No exact date and a large range and would at least make customers happy, Hey ! We Are getting this update !
    PAC757 and MikeSo like this.
    09-06-2014 08:49 AM
  18. gernerttl's Avatar
    I have read a few posts here and other forums where people think that Verizon is going to skip Cyan and go straight to Denim, that would be great... BUT if they were going to do that you would think that they would already have some plan in place, if this is true they could at least release a statement saying something, anything. They say and do nothing, this is what pisses people off.
    Take all of that with a grain of salt. Until actual FACTUAL information is released, those posts are nothing but gossip.

    As far as Verizon being tight lipped. What information did AT&T release prior to pushing out WP8.1? NONE! It just released it.

    Finally, everybody is complaining about how Verizon is LAST to release updates. If you take a look at the which US Carriers have released WP8.1/Cyan, AT&T is the ONLY one. T-Mobile, Cricket, and Metro PCS haven't pushed out the update either.
    MikeSo likes this.
    09-06-2014 01:41 PM
  19. Indistinguishable's Avatar
    As far as Verizon being tight lipped. What information did AT&T release prior to pushing out WP8.1? NONE! It just released it.
    But they did... Less than a week after Microsoft announced that they were rolling it out, AT&T had communicated publicly. http://www.windowscentral.com/att-ma...e-81-this-week

    It may have only been a forum post by a community manager. But it was useful and true information.

    Have you been to the Verizon Community site? There are multiple threads asking about what the deal is with this update. You know what the responses are? Some iFan troll antagonizing the WP8 users. And the occasional "We're as excited about this update as you are!" From Verizon's reps.

    Not a morsel of information.
    vancevep, Chrono803 and Kieta like this.
    09-06-2014 03:54 PM
  20. gernerttl's Avatar
    But they did... Less than a week after Microsoft announced that they were rolling it out, AT&T had communicated publicly. AT&T may rollout Windows Phone 8.1 update 'as early as this week' | Windows Phone Central

    It may have only been a forum post by a community manager. But it was useful and true information.

    Have you been to the Verizon Community site? There are multiple threads asking about what the deal is with this update. You know what the responses are? Some iFan troll antagonizing the WP8 users. And the occasional "We're as excited about this update as you are!" From Verizon's reps.

    Not a morsel of information.
    Yes. I read that. It was NOT an official AT&T information release. The article's writer also states "file this as rumor." It was an unofficial info release by an AT&T employee, with the caveat saying that it was her opinion ONLY. Did the rumor pan out? Yes, but that is besides the point. That employee risked her job and her credibility by leaking that info. Her job, because I'm pretty sure she signed a non-disclosure agreement; her credibility because had AT&T pushed back the release date she would have been eating her words.

    Yes, I've been to the Verizon forums and it is laughable, the amount of whining and complaining going on. People ranting about breach of contract and all that garbage. Check your contract, nowhere does it say that Verizon is required to give you or anybody else timely updates; or updates at all. It is the typical, "I want my stuff now, if not sooner" mentality that has come to define our society.


    P.S. Are we there yet?
    09-06-2014 05:22 PM
  21. JBM425's Avatar
    I don't know who to feel more upset with: Verizon, or Nokia. I bought the Lumia Icon in late July thinking I would just turn on the phone and get Lumia Cyan on the first update download. Now it's September, Cyan still isn't available for the Icon, yet now Verizon is selling the HTC M8 WP that has Cyan preinstalled! The reason I didn't buy the M8 Droid was the flawed camera, so I'm really happy with the Icon, but I want the Cortana feature and other updates that make the great Icon camera even better. I guess I'm not the only frustrated Icon user, but it's small comfort knowing I'm not the only one.

    Today I just heard about the Lumia Denim update. My first thought was, are they going to skip Cyan for the Icon and go straight to Denim? That actually isn't a bad idea, but I really wish Nokia/Microsoft and Verizon would be more proactive and update the Cyan rollout schedule more frequently or be more forthcoming about the update process.
    Last edited by JBM425; 09-06-2014 at 05:46 PM.
    09-06-2014 05:27 PM
  22. Indistinguishable's Avatar
    Yes. I read that. It was NOT an official AT&T information release. The article's writer also states "file this as rumor." It was an unofficial info release by an AT&T employee, with the caveat saying that it was her opinion ONLY. Did the rumor pan out? Yes, but that is besides the point. That employee risked her job and her credibility by leaking that info. Her job, because I'm pretty sure she signed a non-disclosure agreement; her credibility because had AT&T pushed back the release date she would have been eating her words.

    Yes, I've been to the Verizon forums and it is laughable, the amount of whining and complaining going on. People ranting about breach of contract and all that garbage. Check your contract, nowhere does it say that Verizon is required to give you or anybody else timely updates; or updates at all. It is the typical, "I want my stuff now, if not sooner" mentality that has come to define our society.


    P.S. Are we there yet?
    Her job is to respond to questions. She responded to the question with the information that was given to her specifically to respond to that question.

    The disclaimer is just to cover AT&T. Similarly, Rubino categorized it as a rumor to protect the reputation of WPC should something go wrong.

    This is all far more than we'll ever get from Verizon. And yes, Verizon boards are irritating. But I choose to be annoyed with Verizon for stifling this already struggle platform rather than my fellow WP8 users.
    09-06-2014 05:38 PM
  23. gernerttl's Avatar
    I don't know who to feel more upset with: Verizon, or Nokia. I bought the Lumia Icon in late July thinking I would just turn on the phone and get Lumia Cyan on the first update download. Now it's September, Cyan still isn't available for the Icon, yet now Verizon is selling the HTC M8 WP that has Cyan preinstalled! The reason I didn't buy the M8 Droid was the flawed camera, so I'm really happy with the Icon, but I want the Cortana feature and other updates that make the great Icon camera even better. I guess I'm not the only frustrated Icon user, but it's small comfort knowing I'm not the only one.

    Today I just heard about the Lumia Denim update. My first thought was, are they going to skip Cyan for the Icon and go straight to Denim? That actually isn't a bad idea, but I really wish Nokia/Microsoft and Verizon would be more proactive and update the Cyan rollout schedule more frequently or be more forthcoming about the update process.
    The W8 has WP8.1 without Cyan. Cyan is the firmware specific to Lumia handsets ONLY. So just be patient. If you want WP8.1 you can download the Preview for Developers app and get the WP8.1 Update 1. Once Verizon makes Cyan available, you can update and all is good.

    I doubt Verizon will skip Cyan and go straight to Denim. I foresee, Microsoft will release Denim in developer preview first. Kinda like what Nokia did last year when it released its Black update via developer preview.
    raqball likes this.
    09-06-2014 05:47 PM
  24. gernerttl's Avatar
    Her job is to respond to questions. She responded to the question with the information that was given to her specifically to respond to that question.

    The disclaimer is just to cover AT&T. Similarly, Rubino categorized it as a rumor to protect the reputation of WPC should something go wrong.

    This is all far more than we'll ever get from Verizon. And yes, Verizon boards are irritating. But I choose to be annoyed with Verizon for stifling this already struggle platform rather than my fellow WP8 users.
    I don't find them annoying. I quite literally find them laughable... meaning I read through them and actually laugh out loud at the comments. It's like watching a daytime soap opera. The characters are shallow and vain and you pretty much know how it's going to end.
    09-06-2014 06:51 PM
  25. Indistinguishable's Avatar
    I don't find them annoying. I quite literally find them laughable... meaning I read through them and actually laugh out loud at the comments. It's like watching a daytime soap opera. The characters are shallow and vain and you pretty much know how it's going to end.
    Well... That's why I don't waste my time posting on there... I just noticed that you do.

    Good luck, i guess?

    I much prefer this community.
    vancevep likes this.
    09-06-2014 09:40 PM
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