Previously, I had a lumia phone and I had made it as parent account. I want to remove the child account linked to it. Let me know how it can be done? ASAP
no. it is not showing up. But I do remember I have accepted the terms & conditions in xbox. Is there a chance to remove from xbox? I'd it removed from windowsphone.com/family
Have you logged into family safety with the child account just to check all looks good there. Also check that the phone is listed on the child account on windowsphone website.
If you try to download an app onto the phone from a pc on the website what does it say on there? Does it come up with any information? If not must be a problem on phone rather than backend. If that is the case turn phone off and on then sync the Microsoft account in settings and try again.