HTC 8X not in GDR1 Dev Preview

[3lmanana]

It is a lie. MS made hardware requirements and it is said WP8 hardware will be supported by the updates for next 36 months. MS will not make this happen cause it will be the biggest fail in mobile industry since WP7 case, and they cannot afford this to happen. Media all over the world will cover that...

 

[anon(5579515)]

It is a lie. MS made hardware requirements and it is said WP8 hardware will be supported by the updates for next 36 months. MS will not make this happen cause it will be the biggest fail in mobile industry since WP7 case, and they cannot afford this to happen. Media all over the world will cover that...

Almost forgot about the 36-month update thing. They would've had to see the current hardware and stick to supporting low end in order to make that statement. You're right though, if Microsoft and HTC both say it doesn't meet requirements then it'll be a field day. It hasn't been 36 months yet from what I've seen, has it?

 

[jerome snail]

I think it has.

 

[3lmanana]

It wasn't 2012 + 3 = 2015. To be precise 30.11.2015.

 

[anon(5579515)]

It wasn't 2012 + 3 = 2015. To be precise 30.11.2015.

Yeah that sounds about right. It became available on 3 in January 2014, and I got it as soon as. The failure is real.

 

[MultiGielen]

Guys, another chat session with a HTC gave me again some interesting info. The employees of HTC Belgium have received an internal message about Windows Phone 8.1 rollout. However, as expected, no official date. But all the employees will a get a training about Windows Phone 8.1 this week. He says the rollout can start any moment now. He told me that all unbranded HTC 8X devices will get the update straight from HTC. Branded devices will have to wait for carriers (Maybe this is obvious?).

 

[jerome snail]

I thought it was 18 months!

 

[davidrsalcedo]

I don't think they are willing to spend a lot of ressources on these devices given there is a HTC One W8 right around the corner...
i don't have an 8S, I have an 8x... but i am starting to feel really dumb for continuing to support HTC for WP8..

 

[microSkop]

Not a very productive chat session with HTC, except confirmation of the official 8.1 release.

Chat Transcript
Please wait while we find an agent to assist you...
You are currently at position number 1 in the queue.
All agents are currently busy. Please stand by.
You have been connected to Roman P.
Roman P: Hi X, yes, WP8S will get WP OS 8.1 within couple weeks.
X: Hi
X: Thanks, there were rumours that it wont be getting the update
Roman P: It's mistake really - it's will get no doubt. Now is under testing.
X: Great, thanks
X: bye
X: actually I was asking about Update 1, not WP OS 8.1
X: WP OS 8.1 - GDR1
X: any info on that update?
Roman P: This GDR 1have been already rolled-out last november
Roman P: If you can touch it, you can send your phone for repair only.
X: yeah, but there is a new update 1, for WP 8.1
Roman P: You are said GDR1 - GDR1 is already on the market. Then oyou said your question is NOT about WP8.1, but about GDR1. Now you asking me again about some Update 1 for WP8.1.
Roman P: That please stop spam me, otherwise I will ask my teamleader ban your IP.
Xi: exactly, that is what I was refering to
Xi: I am not trying to spam you, just asking if 8S will get the WP 8.1 Update 1 which is already released for other phones via the Developer Preview program by Microsoft
Roman P: Then you are clear - do it next time too please.
Roman P: Everythink about developer sosftware designed by Microsoft and provided by Microsoft is THEIR responsibility - you know very well when your phone is unlocked for developers you can update your phone ONLY through Microsoft distribution, not htrough HTC update services.
Roman P: That please ask Microsoft what is next developers support and if they will release update for you.
Roman P: HTC has NO responsibility for you development inside OS.
Roman P: Is there anything else I can help you with today?
X: No, obviously you don't have the information needed to answer my question. Thanks anyway
Roman P: Thanks for chatting with me today, X. To end our conversation, please click End Session. A customer satisfaction survey will pop up on the screen, I would be happy if you could give feedback on my support. Enjoy the rest of your day!

 

[Ste Finney]

All theses company's should have sorted this out weeks ago but they would rather drop support when they feel like because its to much work for them. Microsoft do it all the time I was abit shocked that my HTC 8x did not get this update but I got a feeling that after this they will drop support its to much hassle for them. Hopefully this will be good news for all you htc 8x but I got this email from htc this morning so hopefully should come soon

Dear steven finney,

Thank you for contacting HTC regarding your HTC Windows 8X

My name is Brian and I am a Technical Support Agent for the HTC Written Team.

I'm sorry to hear that you are experiencing difficulties with missing updates to your phone.

The updates for the phone is sent out by HTC, but not before we do get them from HTC, we do send them out when they are ready to work on the phone.

Some updates might not be available for phones, and some phones might get the update from the provider that sold the phone, I can confirm that there's an issue, We are working to resolve this with upcoming updates. if there are no updates for your phone now, then there are not much other you can do, then go in and search for updates regularly, so you can get the updates when they are available for the phone, we do not have any dates that we can give you, that say when a update will be ready. We apologues for any inconvenience

Brian
HTC Technical Support

 

[atabak hosain nia]

HTC Support In Chat:
me : I've read a lot of sites that HTC 8S not get wp8.1 update 1! Is this true?
HTC Support :
When it comes to this I'm afraid we have no official information about this yet
We can just ask you to wait, but it could be that 8S will not receive it, but I'm not able to confirm this yet

 

[giorgio_katr]

So 8s probably won't get it while 8x maybe...
They are working to fix the issue.
So htc will release firmware update or msft will fix the issue and enable again the update for 8x...?

 

[MultiGielen]

So 8s probably won't get it while 8x maybe...
They are working to fix the issue.
So htc will release firmware update or msft will fix the issue and enable again the update for 8x...?

8x will get it for sure. HTC is going to push the official Windows Phone 8.1 + firmware needed for GDR 1

 

[Victoroos]

8x will get it for sure. HTC is going to push the official Windows Phone 8.1 + firmware needed for GDR 1

Question is...when? .

 

[Paweloo]

Joe Belfiore just tweeted: "We're working with HTC to get Update 1 for HTC 8.x phones out. Remember, this is preview! Prob a few weeks"

 

[Ebuka Allison]

Joe Belfiore just tweeted: "We're working with HTC to get Update 1 for HTC 8.x phones out. Remember, this is preview! Prob a few weeks"

Yup. Its early access. If Lumia users had to wait for Debian red...

 

[Victoroos]

Joe Belfiore just tweeted: "We're working with HTC to get Update 1 for HTC 8.x phones out. Remember, this is preview! Prob a few weeks"

WWEEEEKKKSSS? Wow...... :'(

 

[Paweloo]

Yep ;( Few days is a long time but weeks?

 

[Victoroos]

I simply don't understand... If it id a firmware issue... How could they not have (almost) finished the firmware by now?... They have the os for ages now...

 

[pankaj981]

Simple reason... they don't want to support the old versions (atleast priority wise) when they already have a high-end one due for release this month