OK, I went to the Verizon store and the Verizon rep gave me the straight scoop -- according to the Verizon rep, the Windows Phone 8.1 Cyan update for Lumia 928 has been officially cancelled by Verizon, and that the only way to get Windows 8.1 from Verizon is to buy a new phone -- the Verizon rep confirmed this with another rep in the store as well -- so again, the Windows Phone 8.1 Cyan update for Lumia 928 has been officially cancelled by Verizon -- this is the official word from the Verizon store.