My local kiosk can be a mixed bag with the employees, too. They recently changed managers, and I already miss the previous manager (he was promoted to a bigger store, if I remember correctly). I used to chat with him almost every time I stopped by -- the last time I dropped by to check out the 950XL and SP4, he gave me a demo of continuum working wirelessly with the display they use for their xbox. He told me up front that it was still beta and buggy, but man it was extremely cool to see & try.
Anyways, some of the employees there are very "meh" about everything. Others are quite friendly, but not terribly knowledgeable. A few of them, though, really know their stuff and are great salespeople. I've come to prefer dealing with those ones when I go. Unfortunately for me, none of them were there when I bought my Surface Book, which is probably why I got all the way home without realizing they gave me the wrong model. Luckily, getting it swapped out for the right model was easy. I almost couldn't believe that the manager (who got my SB from the back and rang it up) didn't have me verify that it was the correct one before going ahead with the transaction. The guys I usually deal with would always have me double check before they rang it up. Ah, well. Maybe the new manager will learn sooner or later...