01-03-2016 04:56 AM
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  1. ramonq619's Avatar
    Hi I've had my Nokia for about 2 months never had this problem till today. I know a hard reset might help but does anyone know why this would have happened? Also it happened during my gym time. I've been doing it since I got it. I was using my jaybird sportsband Bluetooth headphones when this happened
    09-25-2013 09:40 PM
  2. Laura Knotek's Avatar
    Are those headphones wired or wireless?

    If they are wired, perhaps you could try inserting and removing them a few times. Perhaps the device still thinks headphones are plugged in.
    09-25-2013 09:50 PM
  3. ramonq619's Avatar
    They are wireless. I disconnected the headphones turned off Bluetooth and still no sound from the phone itself.
    09-25-2013 09:53 PM
  4. hyperthermia's Avatar
    I also had this issue after i made a call and used loudspeaker. There seem to be no issue with headset detection on my phone but audio is gone, no vibration, even no voice input or mic. Its now useless. Please help us. I dont think its a hardware issue.
    09-25-2013 10:01 PM
  5. ramonq619's Avatar
    Yeah there's no sound at all. I've tried everything but a hard reset.
    09-25-2013 10:02 PM
  6. ramonq619's Avatar
    So I've made a call. Can't hear it. I can hear it on speaker mode but not the ear piece. I find it weird that speaker does not work with anything else
    09-25-2013 10:06 PM
  7. hyperthermia's Avatar
    Mine doesnt work on any mode. Speaker, loudspeaker and headset.
    09-25-2013 10:10 PM
  8. ramonq619's Avatar
    I think its a software issue. I went to the audio settings and I'm still able to change the audio settings like the equalizer and the Dolby settings on or off. I think the phone still thinks I have a headset connected even though I deleted my headset from the Bluetooth and Bluetooth is turned off
    09-25-2013 10:12 PM
  9. David Horn's Avatar
    Faulty headphone jack. If you wiggle headphones in the socket you'll probably find that the sound comes and goes.

    Swapped mine yesterday for exactly this reason - though it does seem suspicious that yours did exactly the same thing on the same day.
    09-27-2013 06:03 AM
  10. dooberrydan's Avatar
    Has anyone fixed this issue other than swapping the phone?
    11-29-2013 08:27 AM
  11. AlexanderPD's Avatar
    Same problem. Looks like Lumia 925 headphone jack is pretty weak and easy to broke. I sent my phone back to warrancy 18/11 and i'm still waiting for it.. i want my lumia back :( i'm now using an old iphone 3gs and i remember why i switched to lumia :(

    Nokia assistance told me they need to change the connector, its not a software fault (in my case) and hard reset can't solve it.
    11-29-2013 10:15 AM
  12. DRiPON3's Avatar
    Did the connector swapping helped? I have a Lumia 520 and I've got the same problem, i just got the phone back from warranty today, tested it and immediately sent it back. Although they wrote that they changed the jack and hard-resetted the phone, apparently it didn't do anything. I waited a week for nothing, now i'm waiting another week to see what happens.

    Did anyone resolved the problem, or found a solution for it ?
    01-23-2014 10:36 AM
  13. Emreskopi's Avatar
    I had the same issue last night, after I tried to connect and got no sound from my speaker system. However, connecting a headphones is ok. No sound from handset speaker but only from back speaker. You need to make call with speakers or headphones. No handset sound from any audio playing apps or functions. Rebooting not helped. I will try factory reset. Maybe the device things I am on car mode, or sth. It was 2 months old yet. This made me really upset.
    Last edited by Emreskopi; 02-26-2014 at 01:56 AM. Reason: word correction
    02-26-2014 01:25 AM
  14. jlangner's Avatar
    Same happened to me. No option but to replace phone. Glad I had "Jump" so only cost $5.00
    02-26-2014 08:32 AM
  15. Dwight Karlsen's Avatar
    The loss of sound happened to me on my Lumia 925 last year. Except it was only the notifications sounds; like the device was stuck in silent mode, except that it wasn't. I took it back to the store where I bought it and they ended up doing a factory reset, and that resolved the issue.
    03-01-2014 01:29 AM
  16. John S Gilmore's Avatar
    So I just had the exact same issue. There was no sound coming from the phone when I was making calls, but the loud speaker still worked. Turning the phone off and on again did nothing. I did a reset: Go to settings -> about -> reset. Make sure you backup all your settings (and photos) to sky drive first. After the reset, I restored my settings and photos and the audio was working again!
    03-17-2014 03:22 AM
  17. sai siddhartha's Avatar
    Hi Emreskopi,

    I too had a similar problem.while playing the video, suddenly the sound stopped.Even the speaker too not working.Please let me know if you know the solution if ur issue got fixed.

    Thanks & Regards,
    06-12-2014 03:27 PM
  18. Rich21's Avatar
    I got my Nokia 925 in the mail on Saturday afternoon. The first time I lowered the volume on Sunday, it wouldn't come back up! I have no sound in the earpiece or speaker. Nothing.
    06-23-2014 05:19 PM
  19. Beatrice Styles's Avatar
    Hi! Today I had the same problem. I plugged in my headphones, I turned on the music and then I unplugged the headphones and it worked. Hope that's helpful!
    07-03-2014 02:10 PM
  20. Rituparna Sengupta's Avatar
    This is the third time I am facing this internal speaker problem in my lumia 925. First time when I bought my lumia 925 it came with a faulty internal speaker with no sound. It was replaced with a new phone. I kept on using that and after 3 months again the internal speaker stopped working suddenly while I eas in a phone call. I sent it to nokia care. I had to wait for two months for my phone to get repaited. So painful experience. I had to call every alternate day to the service center and asked them when i will get back my phone. I sent my phone for repair on jan 2014 and got back my phone on april 2014. And again today my lumia 925's internal speaker stopped working in exactly same manner while in a call. Now again I have to go through the painful experience. I wish I never had bought lumia 925. I feel my money is wasted.
    07-30-2014 10:41 AM
  21. cwithoutfail's Avatar
    Here's solution.

    Remove your sd card, restart your phone, and hear sound. (It feels so good, I know :)
    Now, you can reinsert your SD card and be happy with your phone.

    Removing and inserting SD card may look irrelavent but AFAIK issue appears because of hardware problems (which I'm a software developer and don't know details).
    08-20-2014 07:50 AM
  22. thorrellius's Avatar
    Be real... Lumia 925 does not support micro SD card.
    09-24-2014 10:28 AM
  23. DiegoGee's Avatar
    Same thing is happening on my Nokia Lumina 900. I've had it for about a year, and all sound just stops working. If anyone has any solution, any idea is welcome.
    09-28-2014 10:51 AM
  24. SHAIK RIZWAN's Avatar
    thanks alot dude...removing the sd card and inserting again looked really awkward but it worked out really well...thanks cheers...
    01-06-2015 12:17 PM
  25. Munter2's Avatar
    Be real... Lumia 925 does not support micro SD card.
    If he really has a 925 there is only one place he can insert his SD card and that place is not on the phone.
    01-06-2015 02:59 PM
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