09-24-2015 05:03 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I have tried to reboot it holding the off button and volume button in at the same time, nothing. When I plug it in to charge, the screen lights up but is totally frozen.
    Any ideas please?
    09-24-2015 03:36 PM
  2. joe_easton's Avatar
    joe_easton
    Do you have the recovery tool installed on your PC? Also, which OS are you running 8.1 or 10?
    09-24-2015 05:03 PM
« Why does my Nokia Lumia 520 phone keep going back to 10 instead of staying at 30? | Does anyone have a 1020 on Verizon? »

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