Fix for bricked 920's after reset. Flash Process defined inside!

[MrTimSmith]

Doubt it's the battery, been charging for a few hours now and nothing. AT&T store close 2 1/2 hours ago and I'm not sure if they'll even fix this. This is just awesome.

 

[Tulio Alfonsi]

Same error here...can't even start here!

getting a error in navifirm plus.

service specific exception:com.nokia.posti.server.caresuite.webservice.unauthorizedfault



Help!

 

[Tulio Alfonsi]

for some reason i cannot run the files specified-- i get the following error message:

same here!

 

[MrTimSmith]

I went to the AT&T store near me and they said hey couldn't help me and I had to go to the device service center on the other side of town. I did and they checked it out and gave me a "new" phone and I'm back going again. Next time I'm just going there, though hopefully there isn't a next time. That extra $6.99 a month is definitely worth it.

 

[TheRomit]

Any clues about how to bypass the error code?

service specific exception:com.nokia.posti.server.caresuite.webservice.unauthorizedfault

(I know it is probably happening because Navifirm closed for public access)

 

[rikipy]

the error from navifirm the reason is dead(obvious) and dont udapte the care service, kill the service for get the firmware.

for download the nokia care suit - https://mega.co.nz/#!aFwymQpR!Pr8JVz6-w8KcS1KIcaucoxzJzItkqyVwuHjL6yFkMQU

 

[blackhawk556]

My live tiles stopped working AGAIN! I did a hard reset from the "find my phone" site hoping it wouldn't brink it like the setting menu does. I was wrong. Thank god I still have the firmware and navisuite on my computer otherwise I would have been screwed. Thanks a million for this thread.

 

[Tenorek]

OK folks, I am in serious need of help. I have browsed through most of this thread, and not seen a solution to my problem. I'm hoping there are still souls helping out there. I can't get the file from the first page to install. the Nokia Care Suite 5.0. When I attempt it asks me to install VC++ and gives me a path to it in a window. I hit OK and a new window pops up saying "install shield wizard completed" but below it says "the wizard was interrupted before Nokia Care Suite 5.0 could be completely installed." I don't know what this means, and I can't find any instructions on how to fix it. I know my way around a computer fairly well, but this is beyond me. Any advice?

 

[GodWeTrust]

I am so lost reading this thread. The fix seems to have undergone a number of evolutions, and if I'm reading it correct Nokia has blocked some kind of necessary access. Would one of you nice people do a "reset" on the fix itself...LOL...by writing it out from scratch?

This always happens to me. The OP I could follow, but then when things change, you start to need more and more computer programming knowledge, and I just don't have it. I can follow directions, though. Help!

 

[GodWeTrust]

Copy and paste the file name into your browser address and hit Enter. It will download it from Microsoft.

 

[GodWeTrust]

Okay, I'll give this a go, but I am NOT a computer guy. So you would do this at your own risk, but it did work for me...kind of.

1. I downloaded the Nokia Care Suite. I used this one: Download Nokia Care Suite 5.0
2. During installation, it prompted me with the need for a file. You copy and paste that straight into your browser address field. Yes, just like a web page. Hit Enter and it will download it from Microsoft.
3. I closed out of the first attempt to install Nokia Care Suite. Why muddy the waters? That one was missing a file after all.
4. I went back to the Nokia Care Suite and started to install it again. I got another "you need this file, too" request; so, I added that one. And started the installer again.
5. Now, I have the Nokia Care Suite installed. And what I did was open the Product Store 5.0 section. That's the only section you mess with.
6. The Suite didn't have my phone in the File>Open Product list.
7. So, I need the firmware for an AT&T white Nokia 920. Known for some reason as an RM-820. It's dumb, I know.
So, if you want to see this secret name on your phone (IMEI code), it's hidden in the SIM slot. Watch this video. How to find the Imei number of a Nokia lumia 920 - YouTube
8. Okay, but where do I get the firmware? Well, you used to be able to use an application called NavFirm referenced in the first post of this thread, but Nokia doesn't let us peek into their servers any longer, so I went hunting for how that works. First, go to the first thread and make the folders he said to make so you have C:\Program Data\Nokia\Packages\Products...you're going to download the firmware there.
9. I found this off a link in these forums, and being desperate, I trusted it. Lumia920 RM-820 1232.2109.1242.1001
10. Then, since I have an AT&T white Nokia 920, I found that in the list. Note that there are about ten links under that heading. You'll need ALL of them. Right click and Save As and save them in the folder that you just created. There's the firmware. Yay!
11. Back into the Nokia Care Suite>Product Store 5. Don't plug the phone in yet. You have to get things set up, like first poster says.
12. Now, I had to go into File>Preferences and go into the Data tab and Browse to the file that I had created. Turns out that my computer already has a Program Data folder, but it is hidden...and the Care Suite wanted to use that one, but the firmware is in the other one. So, I just changed it to point to the new one.
13. Now, phone still unplugged, File>Open Product and then search or scroll for rm-820.
14. On the bottom left, I opened Programming>Recovery. I had to update the list to see the firmware that I had put in the created folder.
15. Click Start. It verified the install. Took a minute.
16. Then, it prompted me to connect the phone, do a Volume Down + Power. When it vibrated, I clicked Retry.
17. And the installation was pretty quick.

Okay, so the phone is not a brick. I our case, we had the memory leakage, and with only 6GB of real data, the phone was showing 29 out of 29 GB were used. We couldn't do anything, so the hard reset was our only option. We ended up on the gears of death spinning about 16 hours before I went looking for another answer and found this page.

Oh, and we had backed up everything: Text, accounts, apps via the various areas in Settings. And had off-loaded all pics and docs to our PC. We can put them back later.

Well, once the firmware was installed, everything was pretty good. The phone got us to the point where we signed into our Live Account, and the restoration process began. Dumb restoration wants to use my DATA for a hundred apps. That's not happening. So, I'm currently trying get them to download via Wi-Fi. We shall see. I might have to just pay the extra bucks and do Data.

Email was restored. Calendar was restored. Everything is looking nice.

Oh, and I'll have to "Check for Updates" in the Settings area because I think the firmware in that link is not the most current. I'm hoping that doesn't bugger up any of my restore, but it might.

That's all. Good night.

PS - Once again, these are not instructions. This is what I did. If you mess up your phone, don't blame me. I'm not a tech in any way. Somebody smarter will have to confirm this stuff.

 

[dougolupski]

Thats basically all the steps I went through to get my bricked phone working again a few weeks back. From here on out anyone looking should follow those steps GodWeTrust posted. Also I wouldnt remove the firmware from your computer just in case you need it again. That was the hardest part of the deal until someone was kind enough to post the links.

 

[Jose Byron Gonzalez]

I salute you, Sir.

huge props and thanks.:grincry:

 

[npyle]

So, I've been successful so far, until I reach step 14...when I click 'update list' nothing happens and 'start' is still greyed out so I can't continue. Suggestions? I have all the firmware files downloaded in the right spot.

 

[npyle]

Ok, so I got a step further and now get the following message:

C:\ProgramData\Nokia\Packages\Products\RM-820\C6ADC1BD_RM820_059N5T3_1232.2109.1242.1001_180.vpl has invalid signature.

Any suggestions?

 

[npyle]

As an update to my issue, I received a reply in a different thread, so please see my response to that thread below. It worked perfectly for me, even though it took a little over an hour--following the steps outlined in the link worked and I did not have to flash a ROM onto my Lumia 920:

Much thanks to ktl88 for posting the thread on: Stuck on running gears for over 8 hours!! Nokia Lu... - Nokia Support Discussions! This worked like a charm and resolved my issue. I had followed similar steps in a different posting I had read, but apparently, I was not giving it long enough to complete, so I thought I'd need to flash a ROM back on to my phone. By following the steps in this thread and waiting a little over an hour, my phone finally restarted and booted up to the initial windows phone setup screen. A lot of people in the thread indicated it took them 5 - 20 minutes, so mine took much longer than that, but it definitely works!!! Thanks again.

Norris

 

[Kiara Martinez]

Will this also work on my Nokia lumia 720?? I'm so pissed right now. I'm at work and won't be going home in the next 8 hours. ARRRRG Love my phone but **** why release an update and make us go through hell to fix the phone?

 

[GJames369]

Nokia Care Suite is giving me this message "C:\ProgramData\Nokia\Packages\Products\RM-820\1D32666E_RM820_059N5T7_1232.2109.1242.1001_178.vpl has invalid signature."

Any solution to this?

Edit: My wife managed to flash my phone as I slept yesterday morning. Not exactly sure what she did(neither is she), but my 920 is back up and running!

 

[Kiara Martinez]

After getting extremely upset about my phone being bricked I followed this steps and flashed my phone. It worked! So thank you so much for the video and all the information provided. YOU ARE AWESOME! some tips: 1. If Navifirm is not working, which happened to me you can follow this steps to download the firmware you need directly from the product support tool. ...:: Download official Nokia firmware without Navifirm+ ::.. - GSM-Forum 2. you can fine the firmware you need for your phone following this link Nokia Product Code Listing for Care Suite Download - (Lumia 1020 Added) - GSM-Forum and 3. After downloading the firmware to the product support tool you have to flash at that moment or you will have to download it again for the program to recognize it. Hope this helps others

 

[BAMitUp]

For all of those who haven't had success using this thread's NaviFirm method, the button combo (volume up + volume down + power + volume down) or the drain battery and then try stuff I have had success following the method outlined in the linked thread (which I pulled from another thread on WPCentral):

[New] Nokia Care Suite PST 5.0 2013.13.4.4 - GSM-Forum

Once you're done, you'll shout out on your Facebook just like I did..